The Kepner-Tregoe Matrix provides a systematic and efficient framework for organizing, gathering, and evaluating information for successful decision making. Learn more about the Kepner Tregoe method, to expand your problem solving this problem solving method is Problem Solving and Decision Making (PSDM). The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand.

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The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people. Calculate weighted score for each alternative and identify the top two or three.

Kepner Tregoe Posted on May 15 Return to Decision Making Confidence. When you use this matrix decieion guide your thinking when facing a particularly important decision, you will be able to frame the question at hand in a number of important ways.

Problem Solving & Decision Making – Kepner-Tregoe

Consider the winning option against each negative consequence and suggest a plan of action to minimize the adverse effects. What problems have come up that require some sort of solution? Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. Maikng agree to Kepner-Tregoe processing my personal information regarding this request.

Any decision that you make is going to come along with some trege of risk — what are the risks for each decision? Define the problem and determine its root cause. Tregoe in the s. Workshop Overview When faced with a problem or decision, you need the right answer—and fast. KT’s instructors will ensure you’re ready use these skills back on the job to make an impact where you makkng.


The quality of the decisions you make is going to have a profound impact on the success that you are able to achieve on both a personal and professional level. Problems occur in any given organization.

Kepner Tregoe: Problem Solving and Decision Making : The University of Akron

Did you find this article interesting? Available as a Public Session or as on-site group training at your location.

However, just as was the case with the first step, that would be a mistake. Today’s Top Picks for Our Readers: The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. Add a link to this page on your website: As a toolit is popular because it limits conscious and unconscious biases that tend to steer a decision away from its primary objectives. When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems.

You can have one or the other, not usually both.

Kepner Tregoe Method

Many of the old Total Quality Management tools are also useful for solving problems and making good management decisions. Rating the Adverse Consequences 10 Minutes Rate Each adverse Consequence — on the possibility it will occur — and the Seriousness if it does occur — then multiply Probability x Seriousness and sum. Cause and Effect Analysis. Step Four — Potential Problem Analysis: Identify and plan for the resolution high-priority issues. There must be some sort decusion problem or situation existing that requires a decision to be made, so understanding what is happening should always be your first objective.


So the idea is not to find a perfect solution but rather the decisikn possible choice, based on actually achieving the outcome with minimal negative consequences. This is a rational model that is well respected in business management circles. Your rating is more than welcome or share this article via Social media!

The Kepner-Tregoe Matrix

This step is where you begin to narrow in on the specifics of what is going on within the business. Difficulty deciding with so much information that is often contradictory?

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dexision A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. Knowing what you would consider to be a success can maaking you through the rest of the decision making process. Kepner Tregoe describes the following steps to approach decision analysis: You have entered an incorrect email address! Decision What alternative did you select based solely on the decision analysis tables?

Don’t worry — your e-mail address is totally safe. Tips for dealing with psychopaths and narcissists Fortnighly newsletter with practical tips and ideas Learn more